How do I book a rental?
You may reserve your rental by either:
Do you offer discounts?
Yes! Visit our Specials page for more information.
How do I pay? Is there a deposit required?
We do not require deposits to confirm your rental.
If booking online with a credit/debit card, we collect payment at checkout.
If you're paying with cash/check, then we will collect the full payment at your delivery, prior to setup.
We cannot take credit/debit card payments at delivery; this must be arranged prior to your event day.
Is there a cancellation policy or fee?
No. We offer our clients no cancellation fees. All we ask is that you contact us as soon as possible if cancelling your rental order.
How far in advance should I book my rental?
As soon as possible! We require no deposit and have no cancellation fees, allowing you flexibility. During spring, fall, and summer - many of our rentals sell out in 6-8 weeks in advance.
Where do you deliver? Is there a delivery charge?
Here is a list of the zip codes we deliver to - we can deliver outside this area if it is a large-scale event. Please call us at 972-731-8854 if you believe this may be your case.
We do have small delivery fees outside of Prosper, TX. These fees will be calculated and communicated within your order total.
Are inflatables safe?
Yes, when properly used! We provide instruction, at delivery, on how to ensure safety. Our inflatable rentals are also constructed using industry-standard vinyl and flame-retardant.
Are you inspected and insured?
Yes! We carry $1M liability and property insurance. A copy can be provided to you, upon request.
How much space is required for my rental?
We've created a chart outlining functional area sizes required, per specific inflatable.
Where can inflatables be set up?
Inflatables can be set up on any level area - whether its grass, concrete or asphalt.
We will not set up on dirt or stone areas.
The set-up area should be clear of all obstacles including: sticks, stones, sharp objects, sprinklers, etc.
We place a tarp under each unit set-up on concrete or asphalt for added protection. Additionally, the inflatable is also staked or sand-bagged down.
Some of our taller inflatables will not be allowed to be set up on concrete or asphalt if we do not have a secure place to tie them down.
What kind of power is needed for an inflatable rental?
Our inflatables require a 110V outlet, preferably separate from other items requiring electricity. The electric outlet must be located within 75 feet of the unit.
We offer generators for rent, if needed.
Does the inflatable need to stay running the whole time?
Yes! The inflatable will begin to deflate as soon as the power is turned off. We required that you keep the unit powered on from delivery to pickup so that the unit does not get damaged.
What if it is raining or too windy for my inflatable rental?
If it is raining, we can not set up our inflatables outdoors.
If it is too windy, we can not set up an inflatable outdoors.
If weather conditions change after delivery and set-up, there are no refunds.
Do you provide attendants for the inflatables?
No, we currently do not offer attendants.
What are my responsibilities?
You must adhere to our safety rules.
A responsible adult must be present at all times the rental is in use. This person must understand the safety rules and must enforce them at all times.
You are responsible for keeping the rental clean and safe from damage.
Are there cleaning fees?
In most cases, no. We continually clean all of our units on an ongoing basis.
However, if excessive cleaning is required, due to guidelines not be adhered to, a cleaning charge of $50 will be required.
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